Return & Refund Policy

QUINBRA products are made to order. Because each item is produced specifically for your order, change-of-mind returns and size or colour exchanges are generally not accepted, except where required by applicable law.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted, or the wrong item was sent, contact 124bromar@gmail.com within 30 days of delivery, or within 30 days of the estimated delivery date if the package did not arrive.

Please include your order number and clear photographs of the affected item and packaging. If the claim is approved, we will arrange an appropriate remedy, which may include a replacement or refund. You will not normally need to return a defective or misprinted item.

Incorrect size, colour or address

A customer-selected incorrect size or colour is generally not eligible for a return or exchange on a made-to-order item. If an order is returned because an incorrect or incomplete address was provided, any reshipment cost may be charged to the customer.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee that a change or cancellation will be possible once production has started.

Legal rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.